Sales and settlement
Sales from every channel appear on one screen, and you record shipping from there.
The sales list
"Sales" in the menu shows orders from our marketplace and from any connected external channels together. There is no need to switch between screens per channel.
| Type | What it covers | Shipping actions |
|---|---|---|
| Internal sales | Orders through our marketplace | Mark as shipped |
| External channel sales | Orders through a connected external service | Mark as packed, then shipped |
External channels record packing and shipping separately, so that teams handling slower fulfilment can see how far an order has progressed.
Recording shipping
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Open the order
Select the order number from the sales list to see the buyer, items, amount and delivery address.
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Mark it shipped
The status is reflected on the buyer's order screen too.
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Message the buyer if needed
You can message the buyer from the order detail screen. The exchange stays attached to the order, so it can be reviewed later.
Marking something shipped before it has left causes enquiries and disputes. Only mark it once it has actually gone out.
Settlement
"Settlement" in the menu summarises where your money is.
| Figure | Meaning |
|---|---|
| Pending settlement | Sales recorded but not yet settled |
| Settled | Amounts already settled |
Revenue recorded when an order completes is pending settlement. Because returns, cancellations and disputes are possible, settlement follows after a holding period.
Plan your cash flow against the settled figure, not the sales figure.
Settlement frequency and conditions depend on your contract. Check yours through a support ticket.
If an order is missing
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Check the channel
External channel orders appear once that channel's import completes, which can lag.
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Clear your filters
Date or status filters hide anything outside their range.
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Check whether payment completed
For customers who chose convenience store payment, the order may not be confirmed until they pay.
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Still missing?
Send us the order number, channel, date and amount in a support ticket.
Did this page help?
Your answer tells us which pages need rewriting.
- The order number
- The sales channel (our marketplace or an external channel)
- Date, time and amount
- The exact wording shown on screen
Never include your password, verification codes or card PIN. How tickets work